Working both ways : the interplay of trust and interaction in collaborations

L.A. van Oortmerssen

Research output: Thesisinternal PhD, WU


This PhD thesis makes trust developments in collaborations more tangible by revealing how these are reflected in conversation patterns. The results of this study indicate that, during meetings, an increase in trust is not only reflected in more openness and responsiveness among the partners, but also in a changing rhythm in their conversations. The different partners speak more often and briefer. If trust is high, the conversation can show moments of interaction flow. This implies an – in the interaction pattern visible – acceleration of the conversation that often results in a creative solution or decision. A chairperson can foster the conditions for such moments of flow by skilful balancing among different key concerns, among which are interventions that nurture trust.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Wageningen University
  • van Woerkum, Cees, Promotor
  • Aarts, Noelle, Promotor
Award date8 Nov 2013
Place of PublicationS.l.
Print ISBNs9789461737229
Publication statusPublished - 2013


  • cooperation
  • multi-stakeholder processes
  • communication
  • communication skills
  • social interaction
  • beliefs
  • governance
  • organizations
  • conferences

Fingerprint Dive into the research topics of 'Working both ways : the interplay of trust and interaction in collaborations'. Together they form a unique fingerprint.

Cite this