TY - JOUR
T1 - Why he buys it and she doesn't – Exploring self-reported and neural gender differences in the perception of eCommerce websites
AU - Nissen, Anika
AU - Krampe, Caspar
PY - 2021/8
Y1 - 2021/8
N2 - Studies of gender-related differences in the perception of ecommerce websites dependent on the websites' aesthetics, usefulness, ease of use, and purchase intentions, give contradictory results. To shed light on these conflicting findings, in addition to self-reported data from two online questionnaires (Study 1 & Study 2), our research uses the neuroimaging method of functional near-infrared spectroscopy to explore possible gender-related differences (Study 3). By conducting three studies, users’ conscious and unconscious (neural) evaluations of ecommerce websites are explored. The self-reported results reveal that men and women do not significantly differ in their expressed evaluations of ecommerce websites. However, the neural results indicate that gender-related differences in the perception of ecommerce websites are influenced by unconscious effects, which might explain the inconsistent gender-specific research findings. Men tend to require greater neural activity when using ecommerce websites. Websites evaluated as useful and visually aesthetic lead to significant neural activation in brain regions of the left hemisphere for men in comparison to women, whereas websites evaluated as less useful and appealing reveal neural activation in brain regions of the right hemisphere in male participants. The results provide several theoretical and practical implications for the evaluation of gender-specific decision making on ecommerce websites.
AB - Studies of gender-related differences in the perception of ecommerce websites dependent on the websites' aesthetics, usefulness, ease of use, and purchase intentions, give contradictory results. To shed light on these conflicting findings, in addition to self-reported data from two online questionnaires (Study 1 & Study 2), our research uses the neuroimaging method of functional near-infrared spectroscopy to explore possible gender-related differences (Study 3). By conducting three studies, users’ conscious and unconscious (neural) evaluations of ecommerce websites are explored. The self-reported results reveal that men and women do not significantly differ in their expressed evaluations of ecommerce websites. However, the neural results indicate that gender-related differences in the perception of ecommerce websites are influenced by unconscious effects, which might explain the inconsistent gender-specific research findings. Men tend to require greater neural activity when using ecommerce websites. Websites evaluated as useful and visually aesthetic lead to significant neural activation in brain regions of the left hemisphere for men in comparison to women, whereas websites evaluated as less useful and appealing reveal neural activation in brain regions of the right hemisphere in male participants. The results provide several theoretical and practical implications for the evaluation of gender-specific decision making on ecommerce websites.
KW - Aesthetics
KW - fNIRS
KW - Gender differences
KW - Neural activity
KW - Perceived usefulness
KW - Website
U2 - 10.1016/j.chb.2021.106809
DO - 10.1016/j.chb.2021.106809
M3 - Article
VL - 121
JO - Computers in Human Behavior
JF - Computers in Human Behavior
SN - 0747-5632
M1 - 106809
ER -