Value of data in multi-level supply chain decisions: a case study in the Dutch floriculture sector

Nguyen Quoc Viet*, Behzad Behdani, Jacqueline Bloemhof, Kai Hoberg

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

3 Citations (Scopus)


While many supply chain decisions could take advantage of big data, firms struggle with investments into supply chain analytics since they are not able to assess the application areas and benefits of these initiatives. In this paper, we provide a multi-level perspective to assess the value of supply chain data. We develop a framework that highlights the connections between data characteristics and supply chain decisions with different time horizons (i.e. short- or long-term) as well as different supply chain levels (i.e. individual-firm level or supply-chain level). As data gets more complex in one or more of the 4 V dimensions (i.e. volume, variety, velocity, veracity), firms must assess how to best take advantage of the opportunities offered. We use the Dutch floriculture sector as a case study for our framework in which we highlight four data analytics applications to improve logistics processes. In the applications, we demonstrate how the data is used to support the decisions at different time horizons and supply-chain levels. We find that each of the big data’s Vs is required differently according to the decisions’ characteristics. Based on the findings, applications in other industries and promising directions for future research are discussed.

Original languageEnglish
Pages (from-to)1368-1385
JournalInternational Journal of Production Research
Issue number5
Early online date22 Sep 2020
Publication statusPublished - 2021


  • agri-food supply chains
  • collaboration
  • coordination
  • logistics
  • multi-level decisions
  • Value of data


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