Tourism content on Twitter (X) during a crisis

Lluís Alfons Garay-Tamajón*, M. Roelofsen

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)

Abstract

This study explores the themes and actors that dominated tourism-related tweets over the first two years of the COVID-19 emergency (2020−2021) and examines Twitter (X)’s potential as a communication tool within tourism crisis management. A mixed-methods research design was adopted to analyse almost half a million Twitter (X) posts that included the keyword ‘tourism’ and pandemic-related terms. The outcomes suggest that a select number of actors and user categories generated most of this Twitter (X) content and many of these had no specific involvement in tourism or displayed bot-like patterns of interaction. Content relating to crisis management abounded but so did content about geek culture, cryptocurrency, and NFTs. This calls for further monitoring and moderation of content and profiles on social media platforms.
Original languageEnglish
Article number100132
JournalAnnals of Tourism Research Empirical Insights
Volume5
Issue number2
DOIs
Publication statusPublished - Nov 2024

Keywords

  • Twitter (X)
  • Social media
  • Tourism
  • COVID-19 pandemic
  • Misinformation
  • Crisis management

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