The influence of service employees and other customers on customer unfriendliness: a social norms perspective

Arne K. Albrecht, Gianfranco Walsh*, Simon Brach, Dwayne D. Gremler, Erica van Herpen

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

33 Citations (Scopus)

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Social Sciences