Service quality and its effect on customer loyalty among Incentive travel recipients : A comparison among Fiji and Kenya travelers

S.P. Cottrell, K.A. Bricker, P. Verhoven

    Research output: Chapter in Book/Report/Conference proceedingAbstract

    Original languageEnglish
    Title of host publicationConference Bulletin : WLRA 6th World Leisure Congress, Bilbao, 2000
    Place of PublicationBilbao
    PublisherUniversity of Deusto
    Publication statusPublished - 2000

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