Service Processes as a Sequence of Events : An Application to Service Calls

G. Antonides, P. Verhoef, A.N. de Hoog

Research output: Book/ReportReportAcademic

Original languageEnglish
Place of PublicationRotterdam
PublisherErasmus University
Number of pages24
Publication statusPublished - 2002

Publication series

NameERIM Report Series Research in Management
No.ERS-2002-105-MKT

Cite this