Relationship marketing's role in managing the firm-investor dyad

A.O.I. Hoffmann, J.M.E. Pennings, S. Wies

Research output: Contribution to journalArticleAcademicpeer-review

12 Citations (Scopus)

Abstract

This paper develops an interdisciplinary conceptual framework demonstrating the role of marketing in managing investor relationships. The framework illustrates how companies can turn investor relationships into market-based assets by analyzing and managing them from a relationship marketing and stakeholder perspective. Marketing can contribute to investor relationship management and increase shareholder value by lowering the cost of equity capital, increasing analyst coverage and stock liquidity, and reducing shareholder activism. An investigation among investor relations professionals working at publicly traded companies in the Euronext 100 stock index demonstrates the framework's empirical validity and provides managerial implications.
Original languageEnglish
Pages (from-to)896-903
JournalJournal of Business Research
Volume64
Issue number8
DOIs
Publication statusPublished - 2011

Keywords

  • commitment-trust theory
  • shareholder value
  • competitive advantage
  • strategy
  • management
  • extension
  • framework
  • analysts
  • assets
  • model

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