Performance insurance: rewarding managers for better service

D.J. Zetland

Research output: Contribution to journalArticleProfessional

Abstract

Water utilities need to improve their performance in ways that are transparent and obvious to customers. David Zetland explains how performance insurance can improve outcomes for customers, ease the workload on regulators, and reward good managers
Original languageEnglish
Pages (from-to)13-15
Number of pages4
JournalWater Utility Management International
Volume7
Issue number4
Publication statusPublished - 2012

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