Abstract
In this digital era, innovation becomes an important element within urban planning and management to support a more effective and efficient urban service. Until now, most of the local governments in Indonesia still rely on a fully top-down approach to solve urban transportation problems. This article investigates the co-creation process in solving an urban transportation problem in Makassar City, Indonesia, by analyzing key success factors of the process. A literature review and semi-structured interviews were used to gather data from key actors involved in the process. It revealed that there are five important factors contributing to the success of a co-creation process, namely back up from the mayor, diversity of stakeholder involvement, local NGO facilitation, international NGO facilitation, and a committed team. A combination of the top-down approach and co-creation, as a participatory approach, and utilization of digital means seems to offer an opportunity for a more effective and impactful urban solution implementation in a contemporary (Indonesian) city.
Original language | English |
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Pages (from-to) | 24-46 |
Number of pages | 23 |
Journal | International Journal of E-Planning Research |
Volume | 9 |
Issue number | 3 |
DOIs | |
Publication status | Published - 1 Jul 2020 |
Keywords
- Co-Creation
- Collaboration
- Digital Era
- Innovation
- Participatory
- Top-Down