Internal Communication: the problem and the solution

C.M.J. van Woerkum, M.G.J. van Wessel

    Research output: Chapter in Book/Report/Conference proceedingChapterProfessional


    Complex policy issues cannot be solved by government alone. People have a major role to play in ensuring high-quality public services economically and achieving shared public policy goals. How are OECD governments putting the principles of open and inclusive policy making into practice? How can they ensure broader, more inclusive, participation? This book provides answers to these questions, and more, based on a survey of governments in 25 countries, 14 in-depth country case studies and 18 opinion pieces from leading civil society and government practitioners. It includes 10 guiding principles to support open and inclusive policy making and service delivery in practice.
    Original languageEnglish
    Title of host publicationFocus on citizens. Public engagement for better policy and services
    Place of PublicationParis
    PublisherOECD Publishing
    Number of pages321
    ISBN (Print)9789264048867
    Publication statusPublished - 2009

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