Don't tell me you are sorry with a gift: The negative consequences of apology gifts

Ilona E. de Hooge*, Laura M. Straeter

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

While products are regularly presented as gifts to apologize, little is known about the effect of an apology context on product evaluations and relationships. Past research suggests that recipients positively evaluate gifts. Instead, our five studies reveal that, when recipients receive an apology gift, they evaluate the gift and the giver-recipient relationship more negatively compared to regular products, to receiving regular gifts, or towards verbal apologies. This occurs because apology gifts remind the recipient of transgressions, and signal misunderstandings of recipients’ emotions. These findings highlight the importance of the gift-giving context when promoting products as gifts.

Original languageEnglish
Article number103144
JournalJournal of retailing and consumer services
Volume70
DOIs
Publication statusPublished - Jan 2023

Keywords

  • Apology
  • Gift giving
  • Motives
  • Product evaluation
  • Relationships

Fingerprint

Dive into the research topics of 'Don't tell me you are sorry with a gift: The negative consequences of apology gifts'. Together they form a unique fingerprint.

Cite this