Customer Evaluation of Supply Systems: The Case of Ethiopian Seed Supply Systems

Shimelis Altaye Bogale, Frans J.H.M. Verhees, Hans C.M. van Trijp

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

This study explores the performance of Ethiopian seed systems from a customer’s perspective. The study builds on the view that seed supply systems perform marketing functions such as developing new varieties of seed, multiplying the right quantity and quality, and distributing to the right places, at the right time, for an acceptable price. Hence, supply systems create value and satisfy customers. This study’s contribution is twofold. First, customer satisfaction theory is applied to complex chains (i.e. seed supply systems) in emerging markets, with their specific contextual challenges. Second, it identifies the criteria that farmers use to evaluate seed supply systems and evaluates Ethiopian seed supply systems from a farmer customer’s perspective, which can be used as a basis to increase customer satisfaction.
Original languageEnglish
Pages (from-to)550-570
JournalJournal of African Business
Volume19
Issue number4
Early online date4 Jul 2018
DOIs
Publication statusPublished - 2018

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customer
supply
seed
evaluation
farmer
value system
marketing
market
performance

Cite this

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title = "Customer Evaluation of Supply Systems: The Case of Ethiopian Seed Supply Systems",
abstract = "This study explores the performance of Ethiopian seed systems from a customer’s perspective. The study builds on the view that seed supply systems perform marketing functions such as developing new varieties of seed, multiplying the right quantity and quality, and distributing to the right places, at the right time, for an acceptable price. Hence, supply systems create value and satisfy customers. This study’s contribution is twofold. First, customer satisfaction theory is applied to complex chains (i.e. seed supply systems) in emerging markets, with their specific contextual challenges. Second, it identifies the criteria that farmers use to evaluate seed supply systems and evaluates Ethiopian seed supply systems from a farmer customer’s perspective, which can be used as a basis to increase customer satisfaction.",
author = "Bogale, {Shimelis Altaye} and Verhees, {Frans J.H.M.} and {van Trijp}, {Hans C.M.}",
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Customer Evaluation of Supply Systems: The Case of Ethiopian Seed Supply Systems. / Bogale, Shimelis Altaye; Verhees, Frans J.H.M.; van Trijp, Hans C.M.

In: Journal of African Business, Vol. 19, No. 4, 2018, p. 550-570.

Research output: Contribution to journalArticleAcademicpeer-review

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