Analyzing and designing business processes in the Ghana cocoa supply chain for supporting inclusiveness

Emmanuel Ahoa*, Ayalew Kassahun, Bedir Tekinerdogan, Cor Verdouw

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

4 Citations (Scopus)


Ghana produces 20% of global cocoa output and is the second-largest producer and exporter of cocoa beans in the world. The Ghana cocoa industry is, however, challenged by a lack of adequate decision support systems across the supply chain. Particularly, cocoa farmers have limited access to information, which impedes planning, pricing, benchmarking, and quality management. In order to address this asymmetric access to information and ensure fair access to information that will allow the making of informed decisions, the supply chain stakeholders need to adapt their business processes. For identifying the requirements for better information flow, we identified the existing (as-is) processes through a systematic survey study in Ghana. We then identified the main problems and bottlenecks, designed new (to-be) business processes, and showed how IT systems support and enable inclusive business models in the Ghana cocoa industry. To enable inclusiveness, we incorporated IT solutions that improve information flows towards cocoa farmers. The results show that there are many opportunities (e.g., improving farmer livelihoods and a potential increase in export earnings) in the cocoa sector for Ghana and all stakeholders that can be utilized when there is chain-wide collaboration, equitable access to services, and proper use of IT systems.

Original languageEnglish
Article number12440
Issue number22
Publication statusPublished - 11 Nov 2021


  • Data sharing
  • Decision support system
  • Developing countries
  • IT systems
  • Process modeling
  • Supply chain management
  • Sustainability
  • Transparency


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