|Title of host publication||Proc. 22nd Ann. Conf. Eur. Marketing Acad.: Marketing for the new Europe: dealing with complexity, J. Chias, J. Sureda (eds.). Barcelona|
|Publication status||Published - 1993|
A conceptual framework relating perceived service quality, satisfaction/dissatisfaction, attitude and intention to repurchase.
K. Koelemeijer, H. Roest
Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Academic